Terms of service

OVERVIEW

Welcome to SOOTRASHOP! The terms “we”, “us” and “our” refer to SOOTRASHOP. SOOTRASHOP operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). SOOTRASHOP is a store powered by Shopify, which enables us to provide you with the Services.

The Terms of Use below, together with any related policies (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you consent to allow any minor dependent on you to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our store is accurate, current, and complete and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We have made every effort to display as accurately as possible the products and services in our online store. However, please note that colors or product appearance may vary depending on the device used to access the store and your device settings and configuration.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or match what is described or displayed in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities of any product we offer to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. SOOTRASHOP reserves the right to accept or reject your order for any reason at its discretion. Your order is not accepted until SOOTRASHOP confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting it, as SOOTRASHOP may not be able to accommodate cancellation requests after acceptance.

If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of the order.

Purchases may be returned or exchanged only in accordance with our Refund Policy [LINK].

You represent and warrant that your purchases are for personal or household use only and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping and handling charges, customs duties, or import fees.

Prices displayed in our online store may differ from those offered in physical stores or in online or other stores operated by third parties. We may occasionally offer promotions that affect pricing and are governed by separate terms. In case of conflict, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase and account information for all transactions. You agree to promptly update your account information, including your email address and payment details, so that we can complete your transactions and contact you if necessary.

You represent and warrant that:
(i) the credit card information you provide is true, accurate, and complete;
(ii) you are authorized to use such payment method;
(iii) charges incurred will be honored by your financial institution; and
(iv) you will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or events beyond our control.

Once products are handed over to the carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY

The Services and all content therein (including trademarks, texts, images, graphics, videos, audio, and overall design) are the property of SOOTRASHOP, its affiliates, or licensors and are protected by intellectual property laws.

You are granted a limited, non-commercial right to use the Services. You may not reproduce, distribute, modify, display, perform, republish, download, store, or transmit any material without prior written consent.

Nothing in these Terms grants you any license or rights in relation to intellectual property owned by SOOTRASHOP, Shopify, or third parties. Unauthorized use may violate applicable laws. All rights not expressly granted are reserved.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

Such tools are provided “as is” and “as available” without warranties or endorsements. We assume no liability for their use.

Your use of such tools is entirely at your own risk, and you should review the applicable third-party terms.

New features or services introduced in the future will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain content or links to third-party websites. We are not responsible for examining or evaluating such content or websites.

Accessing third-party websites is at your own risk. We are not liable for any damages resulting from such access or transactions.

Complaints regarding third-party products or services must be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

SOOTRASHOP is powered by Shopify, which enables us to provide the Services. However, all purchases are made directly with SOOTRASHOP.

By using the Services, you acknowledge that Shopify is not responsible for any aspect of transactions between you and SOOTRASHOP. You expressly release Shopify from any liability arising from your purchases.

SECTION 10 – PRIVACY POLICY

All personal data collected is governed by our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.

By using the Services, you acknowledge having read these policies. Shopify may process your data to provide and improve the Services, including transfers to third parties located in other countries.

SECTION 11 – FEEDBACK

Any feedback you provide (ideas, suggestions, reviews, etc.) grants us a perpetual, worldwide, royalty-free license to use, reproduce, modify, and distribute such content.

You represent that you have all necessary rights to provide such feedback and that it complies with applicable laws.

We are not obligated to maintain confidentiality, provide compensation, or respond to feedback.

SECTION 12 – ERRORS AND OMISSIONS

Information on the Services may contain errors or inaccuracies. We reserve the right to correct, update, or cancel orders at any time without notice.

SECTION 13 – PROHIBITED USES

You may only use the Services for lawful purposes. Prohibited uses include unlawful activity, infringement of rights, harassment, fraud, distribution of malicious content, or interference with system security.

We reserve the right to terminate your access if these Terms are violated.

SECTION 14 – TERMINATION

We may terminate your access to the Services at any time without notice.

Certain provisions (including intellectual property, liability, and indemnity) will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services are provided “as is” and “as available” without any warranties, express or implied.

We do not guarantee uninterrupted, secure, or error-free use of the Services.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, SOOTRASHOP shall not be liable for any indirect, incidental, or consequential damages, including loss of profits, data, or revenue, arising from your use of the Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless SOOTRASHOP and its partners against any claims arising from your breach of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision is found invalid, the remaining provisions shall remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver.

These Terms constitute the entire agreement between you and SOOTRASHOP.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without prior written consent. We may assign our rights freely.

SECTION 21 – GOVERNING LAW

These Terms are governed by the laws and courts of the jurisdiction where SOOTRASHOP is established.

SECTION 22 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS